Our Commitment to Your Privacy
At MathsTutor.com, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
MathsTutor.com is an online tutoring platform operated in the United Kingdom. We provide maths tutoring services for students at GCSE, A-Level, and other stages of education.
Data Controller: MathsTutor.com
Contact Email: privacy@mathstutor.com
Address: London, United Kingdom
2. Information We Collect
We collect the following types of personal data:
2.1 Information You Provide
- Contact details: Name, email address, phone number
- Student information: Year group, exam board, current grade level
- Account information: Login credentials (when you create an account)
- Quiz responses: Answers to diagnostic quiz questions
- Communications: Messages you send us via forms or email
- Payment information: Billing details processed securely by our payment provider
2.2 Information Collected Automatically
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent on site, quiz completion data
- IP address: For security and analytics purposes
- Cookies: See our Cookie Policy for details
3. How We Use Your Information
We use your personal data for the following purposes:
3.1 To Provide Our Services (Legal basis: Contract)
- Process diagnostic quiz results and generate gap reports
- Match students with appropriate tutors
- Schedule and manage tutoring sessions
- Process payments and manage accounts
- Provide customer support
3.2 With Your Consent (Legal basis: Consent)
- Send marketing emails about our services and offers
- Share testimonials or success stories
- Contact you by phone about tutoring opportunities (if opted in)
3.3 For Legitimate Interests (Legal basis: Legitimate Interests)
- Improve our website and services
- Analyse usage patterns to enhance user experience
- Prevent fraud and ensure security
- Respond to enquiries and provide information
3.4 Legal Obligations (Legal basis: Legal Requirement)
- Comply with tax and accounting requirements
- Respond to lawful requests from authorities
- Maintain safeguarding records as required by law
4. Data Sharing
We do not sell your personal data. We may share your data with:
- Tutors: Relevant student information to enable tutoring services
- Service providers: Payment processors, email service providers, hosting providers
- Professional advisers: Lawyers, accountants when legally required
- Authorities: When required by law or to protect legal rights
All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (SSL/TLS)
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on data protection
- DBS checks for all tutors
6. Data Retention
We retain your personal data only for as long as necessary:
- Account data: Duration of account plus 2 years
- Quiz results: 3 years for educational continuity
- Payment records: 7 years for tax compliance
- Marketing preferences: Until you unsubscribe
- Enquiry forms: 2 years from submission
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data in certain circumstances.
Right to Restrict Processing
Request limitation of how we use your data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@mathstutor.com. We will respond within 30 days.
8. Children's Privacy
Our services are designed for students under 18, and we take extra care with children's data:
- We require parental consent for students under 13 before collecting personal data
- For students aged 13-17, we request parent/guardian contact details
- We collect only the data necessary for providing tutoring services
- Parents/guardians can request access to, correction of, or deletion of their child's data
9. International Transfers
Your data is primarily stored and processed in the United Kingdom and European Economic Area. Where we use service providers outside these regions, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK ICO
- Adequacy decisions where the destination country provides adequate protection
10. Cookies
We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notification for material changes (if you have an account)
12. Contact Us & Complaints
If you have questions about this Privacy Policy or wish to exercise your rights:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):